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Retailers

Reach Customers Directly & Drive Repeat Sales

Stop renting your audience from social media algorithms. Build your own customer list, send emails, and trigger instant SMS alerts to turn one-time buyers into loyal regulars.

Your Complete Retention Toolkit

List Growth

Sync your POS. Automatically capture customer data at checkout and sync it to your dashboard every 15 minutes.

Email Marketing

Drive sales instantly. Send professional newsletters that let customers shop products directly from their inbox.

SMS Marketing

Get instant attention. Reach customers on their phones with text messages that have a 98% open rate.

Autopilots

Set it and forget it. Automate your growth with triggers that send welcome emails or recovery messages while you sleep.

Infographic showing the customer interaction funnel from initial interaction to an engaged customer base

Own Your Audience

Social media reach is unpredictable. Building your own list is the foundation of a healthy business.

  • Automatic POS sync - Capture customer info at checkout and sync it to your dashboard every 15 minutes. No manual work required.
  • Smart segmentation - Create specific groups like "Wine Lovers" or "Tequila Fans" to ensure your offers are relevant. Don't send the same message to everyone.
  • Easy migration - Already have a list? Bulk upload your existing contacts via CSV to get started immediately.

Professional Newsletters, No Design Skills Needed

Turn your product list into a beautiful email in minutes. Our tools are built specifically for alcohol retail.

  • Shop from inbox - Drag and drop products directly onto the email canvas. Customers can click to shop instantly, streamlining the purchase process.
  • Alcohol-ready templates - Use pre-built templates designed for sales, tastings, and new arrivals. High quality, ready to send.
  • Custom branding - Configure a custom sender email domain so your messages always look professional and establish credibility.
Email campaign example shown in a desktop editor and a mobile email app
sms campaign examples

Reach Customers Instantly

When you need to get the word out fast, nothing beats a text message. Perfect for flash sales and limited-time offers.

  • Unmatched engagement - 98% open rate and 45% click-through rate. Your message gets seen, usually within the first three minutes.
  • Strict compliance - We handle the complexity of compliance with built-in double opt-in tools for both web and in-store sign-ups.
  • Personalized alerts - Send birthday discounts or exclusive promotions directly to your customers. SMS messages cost 1.8 cents each.

Marketing That Runs While You Sleep

Set up automated campaigns that trigger based on customer behavior, saving you time and capturing lost revenue.

  • The welcome series - Automatically send a discount code to new sign-ups to encourage their first order immediately.
  • Win back customers - Trigger "We Miss You" messages to lapsed customers and bring them back to your store.
  • Fraud mitigation - Automatically trigger a credit card verification text if an order looks suspicious, protecting your inventory and revenue.
automated campaign example

Ready to grow your store?

Sign up to learn how City Hive can help your business, or book a demo to see the platform in action.

Frequently Asked Questions

You can easily migrate an existing list from other loyalty programs or files by uploading a CSV file directly to your dashboard. You can also add individual customers manually if needed.

Yes. When a cashier collects a customer's phone number or email at checkout, our system automatically syncs that information to your marketing list every 15 minutes. This helps you grow your list automatically without manual entry.

No. We provide high-quality email templates designed specifically for retail. You can use our easy drag-and-drop tools to add content, so you don't need a graphic designer to create beautiful newsletters.

Yes. You can drag and drop products from your inventory directly into your email design. This allows customers to click and shop for those specific items instantly, streamlining the path to purchase.

Yes. You can create specific customer groups based on criteria—like "Tequila Fans" or "Wine Lovers"—to ensure your promotions are relevant to the people receiving them. This helps you target your outreach rather than sending the same message to everyone.

Text messaging is available on specific plans, and there is a small usage fee (1.8 cents) for each text message sent. This is billed to your account based on how many messages you choose to send.

SMS is incredibly effective for immediate engagement. Text messages have a 98% open rate, and over 90% of people read them within the first three minutes. It is the ideal tool for flash sales or time-sensitive announcements.

Yes. We offer a feature called "Autopilot" that sends messages automatically when specific events happen. For example, you can automatically send a "Welcome" email to new subscribers or a "We Miss You" message to customers who haven't shopped in a while.

We have built-in tools to handle strict compliance rules. Customers must explicitly consent via a "double opt-in" process (receiving a text and replying "Yes") before they are added to your SMS list.

Yes. To establish credibility and trust, you can configure a custom sender email. This ensures your newsletters arrive in your customers' inboxes displaying your store's name and domain, not a generic address.