Chat
Pricing
- Direct messaging
- Text notifications
- Product suggestions
- Shop Direct
Standard at City Hive:
- Branded E-Commerce Website
- Customer Relationship Management
- Sale and Discount Pricing
- Advanced data and Analytics
Get Started
Starting At…
- Monthly
- Annual
+ Transaction Fee
Transaction fees include a 2.5% City Hive fee as well as a 2.9% + $0.30 credit card processing fee.Standard
Everything you need to transform your business.
Includes 1,000 contacts
+$0.01 per additional contact
- E-Commerce Website
- Inventory Management
- Unlimited Users
- Analytics & Reporting
Starting At…
- Monthly
- Annual
+ Transaction Fee
Transaction fees include a 2.5% City Hive fee as well as a 2.9% + $0.30 credit card processing fee.Pro
Take your business to the next level with advanced features.
Includes 5,000 contacts
+$0.0075 per additional contact
- Everything in Standard
- Custom Mobile App
- Marketing Tools
- Wine Club
- Loyalty Program
Starting At…
- Monthly
- Annual
$699/month
+ Transaction Fee
Transaction fees include a 2.5% City Hive fee as well as a 2.9% + $0.30 credit card processing fee.Expert
The complete City Hive experience.
Includes 10,000 contacts
+$0.005 per additional contact
- Everything in Pro
- Upsell In Cart
- Google, Facebook & Instagram Ads
- In-Store Loyalty Program
- Two-Way Sync
* Pricing and tax may vary by state to accommodate local regulations.
Why City Hive
- E-Commerce and Sales
- Marketing and Design
- Data and Analytics
- Integration and Inventory
- Customer Managment
- In-Store and Online Unity
E-Commerce and Sales
Businesses that Make the Switch and Go Live with City Hive see a
50% Increase
in monthly e-commerce sales.
At City Hive, we ask ourselves every day, “how do we help our partners make more money?” Here are some of our favorite answers to that question:
- By creating websites that not only look better, but sell better than websites on other platforms.
- By ensuring those websites are always on the first page of your customer’s search results.
- By making our platform simple and straightforward to use so you can spend your time managing other aspects of your business. Time is money, after all.
Marketing and Design
Targeted marketing is
100%
more effective than traditional non-targeted marketing.
Here’s how City Hive’s marketing tools can help your business grow:
- Email, SMS, and push notification marketing integrated directly into the platform means you don’t need to spend more on costly and sometimes ineffective services marketing platforms.
- City Hive’s unified marketing and sales platform automatically segments your customers by hundreds of customizable data points, massively boosting the effectiveness of your content.
- State-of-the-art design tools optimized for amateur users with the power and capabilities needed by seasoned design pros make it easy to design stunning and effective marketing materials.
Data and Analytics
Businesses that utilize advanced data and analytics are on average
83%
more efficient than those that do not.
Here are just a few ways City Hive’s data and analytics capabilities can help you manage your business smarter:
- Advanced E-Commerce analytics reports let you see what’s working best for your business. From most popular product types to new vs. returning customer comparisons, you have all the data you need to optimize your profits.
- With City Hive, every customer that makes a purchase from your store automatically gets a detailed profile of their tastes, their most popular days to shop, and more. With this information, it’s easy to know what to stock up on and when, helping you optimize your inventory.
- Detailed statistical reports from your marketing efforts make it easy to see what’s working and what isn’t. That way, your marketing is always performing at its fullest potential.
Integration and Inventory
Customers examine a business's online presence
76.1%
of the time before visiting the store's physical location.
Your online presence is an extension of your store, that’s why City Hive automatically syncs with your POS system, here’s how that integration will benefit your business:
- Having an online presence isn’t only about selling online. With automatic POS syncing, your customers will be able to check your inventory online, encouraging them to make a purchase in person.
- Because your website is integrated with your POS, it’s easy to track the products that sell the best and ensure you’re stocked up on those products while reducing the stock of products that aren’t selling as well.
- With City Hive’s Google Merchant Center integration, your entire inventory is listed on Google automatically for anyone looking to make an alcohol purchase in your area, massively expanding your customer base.
Customer Managment
Customer-centric companies are
60%
more profitable than those that are not.
When you Go Live, you don’t need to spend money on a pricey customer management software, here’s how City Hive customer management makes fostering customer relationships easy:
- With all of your customer information listed in one place, you have all the information you need to analyze what your customers are interested in, making marketing to them simple.
- With customer relationship information listed in the same place as your marketing platform, the data you collect is ready to be integrated into your customer communications.
- From email to SMS and push notifications, no matter what channel of communication your customers prefer, City Hive has you covered.
In-Store and Online Unity
More than
89%
of consumers expect a seamless in-store and online experience.
In 2023, not only is having a website the standard, but having a website that seamlessly replicates and improves on your in-store experience is a customer expectation. Here’s how City Hive makes that happen:
- Thanks to advanced web design tools, everything that makes your business unique can be seamlessly replicated online.
- With extended shelf options, your website can list exclusive products online that you don’t have space to carry in-store.
- With more than 74% of customers looking online before choosing to shop in-store, having a website is crucial to winning new customers.
Learn How City Hive Boosted this Store’s profit 50% in 20 Days
Chat
Pricing
- Direct messaging
- Text notifications
- Product suggestions
- Shop Direct
Not Sure What Plan to Choose?
- Order Processing
- Customer Management
- Design Tools
- Inventory Management
- Wine Clubs & Subscription Plans
- Analytics & Reporting
- Marketing Tools
- Sales & Promotions
- Loyalty & Retention
- Marketing Analytics
- Events
- Product Marketing Tools
- User Management & Control
- Support and Customer Success
Order Processing
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Order Fullfillment | |||
Payment Processing | See transaction pricing | See transaction pricing | See transaction pricing |
Branded Website | |||
Gift Cards | |||
Customer Email Support | |||
Basic Fraud Prevention | |||
Custom Branded Mobile App | |||
Invoicing and Quote Creation | |||
Manual Customer Order Creation | |||
Two-Way Order Sync | |||
Special Orders/Extended Shelf |
Customer Management
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Customer Relationship Management Suite (CRM) | |||
Online Order History | |||
Customer Analytics | |||
POS Customer Sync | |||
Advanced Customer Analytics | |||
In-Store Order History |
Design Tools
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Brand Customization | |||
Basic SEO Management | |||
21+ Age Gate | |||
Smart Search | |||
Custom Design Tools (CMS) | |||
Top Menu Customization | |||
Media Gallery | |||
Custom App Design | |||
Food Pairings | |||
Community Review & Product Ratings Removal | |||
Availability by Location Tool | |||
Custom Search Filters | |||
Third Party Tracking Codes |
Inventory Management
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Access to 4M Product Assets | |||
POS Inventory & Pricing Integration | |||
Bottle Deposits | |||
Complete Product Information Control | |||
Staff Picks and Notes | |||
Product Group Customization | |||
Online Only Sales | |||
Custom Product Content | |||
Custom/POS Category Prioritization | |||
Product & Category Analytics - In-store & Online | |||
POS Image & Description Integration | |||
Advanced Integration Rules |
Wine Clubs & Subscription Plans
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Subscription Plans | Up to 2 | Unlimited | |
Recurring Scheduled Payments | |||
Fulfillment Customization | |||
Product Based Clubs | |||
Payment Management | |||
Subsciption Gifting | |||
Merchant Initiated Sign-Ups |
Analytics & Reporting
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Analytics and Reporting Data Storage | Up to 1 year | Up to 1 year | Unlimited |
Visits, Orders & Sales Analytics | |||
New & Returning Customer Analytics | |||
Mobile vs Web Analytics | |||
Transaction Report | |||
Product Category Insights | |||
Top Customer Insights | |||
Customer Prime Hours | |||
Out of Stock Requests | |||
Order Lifecycle Report | |||
End of Day Report | |||
Search Insights |
Marketing Tools
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Newsletter Signup | |||
Customer Notification Management | |||
Customer Export | |||
Abandoned Cart Notifications | |||
Birthday Notifications | |||
Templates | |||
Email Marketing | |||
SMS Marketing | |||
Push Notification Marketing | |||
Custom Sender Email Configuration | |||
Customer Segmentation | |||
Product/Category Specific Targeting | |||
Personalized SMS Opt-in Keywords | |||
Geographic Targeting | |||
Purchase Behavior Targeting | |||
Customized Automated Marketing | |||
Branch Specific Targeting |
Sales & Promotions
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Preconfigured Coupons | |||
City Hive Campaigns | |||
Branded/Supplier Content | |||
Sale Pricing | |||
Case Discounts | |||
Category & Product Limitation | |||
Discounted Product Exclusions | |||
Minimum Order Amount Limitation | |||
Custom Coupon Codes | |||
Automatic Discounts | |||
Referral Program | |||
Fixed Discount | |||
Fixed Price | |||
Order Number Limitation | |||
Fulfillment Method Limitation | |||
Date, Time & Day Specific | |||
Geographic Limitation | |||
Customer Limited | |||
Advanced POS Discount Rule Integration |
Loyalty & Retention
- Standard
- City Hive Pro
- Expert
Features | Standard | City Hive Pro | Expert |
Features | |||
Online Rewards & Redemptions | |||
Reward Management | |||
Point Based | |||
Cash Back | |||
Category Based Rewards | |||
Mobile App Identification | |||
Tiered Groups | |||
Membership Based | |||
In-Store Rewards | |||
In-Store Redemptions |
Marketing Analytics
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Campaign Analytics | |||
Google Analytics | |||
Facebook Pixel | |||
Email Conversion Analytics |
Events
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
In-Store Events | |||
Event RSVP | |||
Attendee Export | |||
Online Events | |||
Featured Event Products | |||
Event Notifications | |||
Ticketing Tools | |||
Location Control |
Product Marketing Tools
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Category Promo Banners | |||
Product Collections | |||
Blogs | |||
Forms/Raffles | |||
Pop Ups | |||
Google Ads | |||
Facebook Ads | |||
Instagram Ads | |||
Product Prioritization (Top picks) | |||
Automated Product Prioritization (E.g. Direct Products) | |||
Back- In-Stock Customer Notifications | |||
Upsell in Cart |
User Management & Control
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
User Permissions | |||
Custom Roles | |||
Multi-Location Aggregation |
Support and Customer Success
- Standard
- Pro
- Expert
Features | Standard | Pro | Expert |
Features | |||
Email Support | 2-3 business day response time. Critical issues within 24 business hours. | 48 hour response time during business days. Critical issues within 12 business hours. | 24 hour response time for non-critical issues on business days. 1 hr response time for critical issues 24/7. |
Chat Support | |||
Phone Support | |||
Dedicated Account Manager | |||
1-1 Meetings | |||
Slack Messaging |